You can conveniently scan the respective QR Code in Indonesia, Thailand and Singapore using your preferred mobile banking or eWallet app to allow instant, secure and seamless payments without worrying about bulky wallet and loose change.

No registration is required.

It is absolutely FREE for consumers.

You will be able to make payments instantly.

You can scan the QR code to make payments for stores showing the following logos and displayed on the Glass Door, Table and Standee Top

For Indonesia, you may identify the QR code of QRIS

For Singapore, you may identify the QR code of NETS

For Thailand, you may identify the QR code of PromptPay

You can use your banking account such as savings and current accounts, as well as e-Wallet accounts.

Yes. You will receive a notification either via the in-app notification, Short Message Service (SMS), or any other medium provided by the respective Bank.

Daily transaction limit is up to RM50,000 and the limit is subject to RM3,000 per transaction.

The exchange rate will be quoted by your bank or eWallet and displayed to you before confirming the payment.

The amount deducted from your bank or eWallet account will be in MYR.

Cross-Border QR Payment offers convenience and faster payment collection while minimizing cash handling costs.

You may contact your preferred bank/payment provider for further details regarding enablement of Cross-Border QR Payment.

Acquirers may offer different fees structure. For more information, contact your acquirer.

Yes.*

*Subject to terms and conditions of your acquirer.

The transactions appearing on financial reports/statements may vary depending on your acquirer.

Payments credited to your account will be in MYR.

Contact your Bank or eWallet issuer through any of their provided channels, such as the Customer Careline or email, to raise a dispute and request a refund.

Yes, you may contact your Bank or eWallet issuer via the available channels provided by your Bank or eWallet issuer either verbally or in writing, via Customer Careline, email etc. to file a dispute and request for a refund.

Yes, if you suspect a fraudulent transaction, immediately contact your Bank or eWallet issuer using their provided communication channels to dispute the transaction and request a refund.

To ensure a prompt investigation, report any issues to your Bank or eWallet issuer within 60 calendar days from the payment date via DuitNow Cross-Border QR transaction.

Yes, when disputing a transaction or requesting a refund, it's important to provide all relevant details of the DuitNow Cross-Border QR transaction, including the date and time of the transaction, any receipt or reference number, and merchant details.

Additionally, you should include any supporting evidence like screenshots and a clear explanation of the reason for the dispute. This documentation will be crucial in substantiating your claim and assisting your Bank or eWallet issuer in resolving the issue efficiently.

You will receive an acknowledgment within two (2) business day. Your Bank or eWallet issuer will share with you the resolution timeline and provide escalation procedures if necessary.

Resolution of disputes typically takes about 30 business days, but this can vary based on the complexity of the case and investigation requirements. Contact your Bank or eWallet issuer for updates on the investigation.

Please contact your Bank or eWallet issuer once again to follow up on the request.

Refunds approved by your Bank or eWallet issuer are typically credited back to the account used for the original DuitNow transaction, provided it remains active.

Refunds may be subject to the merchant's refund policy and any applicable terms and conditions. Contact your Bank or eWallet issuer for details.

If you encounter this issue, first refresh your mobile wallet to verify that the transaction amount has been deducted and appears in your transaction history. If the deduction is confirmed, show the successful payment notification to the merchant as proof of payment.

Encourage the merchant to check with their Bank or eWallet acquirer to verify whether the payment has been processed successfully.

If the merchant is still unable to release the goods or services, do not make another payment. Instead, contact your Bank or eWallet issuer to discuss the next steps, which may include a request for a refund.

Please ensure:

• To update your mobile device's operating system to the latest version
• To have good internet connection
• To have sufficient account balance
• To use your own Bank savings account or eWallet account for the purpose of account debiting